LAST UPDATED JANUARY 1ST, 2025

Introduction

This page (“Privacy Policy” or “Policy”) outlines Growth Loom, LLC.'s ("Growth Loom") policies and procedures for collecting, using, and disclosing your information. It also explains the security measures Growth Loom has implemented to protect your information while using its services (“Services”). These Services include those offered via this website and any related software or applications. By using the Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as described in this Policy.

Information Growth Loom Collects and Stores

Personal Information

When you express interest in the Services or register to use them, Growth Loom collects personal contact information, such as your name, company name, address, phone number, and email address (“Personal Contact Information”). When purchasing the Services, Growth Loom also collects financial and billing information (“Billing Information”), including billing name, address, credit card number, and employee count.

Billing Information – Growth Loom does not store any Billing Information on its servers. Instead, we use a payment provider, Stripe (www.stripe.com), to store and process all payment related transactions. Find information regarding Stripe’s privacy policy here.

Data, Diagnostic & Login Information

Growth Loom allows users to create, upload, store, and share data such as company descriptions, logos, and user email IDs (“Data”). Diagnostic information, such as crash reports and logging details, may be collected with your permission to resolve technical issues (“Diagnostic Information”). Certain login information is stored locally on your computer via cookies (“Login Information”) to streamline access.

Analytics Information

Growth Loom collects analytics data using cookies and web beacons (“Website Navigational Information”), which includes your IP address, browser type, and interactions with Growth Loom’s website. This information helps improve the functionality and user-friendliness of our Services.

Geo-Location Information

Growth Loom does not currently collect real-time geo-location data but reserves the right to do so in the future with your consent.

Use of Collected Information

Personal Contact and Billing Information

Growth Loom uses your personal and billing information to provide and administer the Services, update you on new features, and offer marketing communications where permitted.

Data, Diagnostic & Login Information

This information is used to improve and troubleshoot the Services.

Analytics Information

Analytics information is used to monitor and analyze usage patterns, improve technical performance, and verify user authorization.

Sharing & Disclosure

Third-Party Applications

Growth Loom enables users to link their data to third-party platforms such as Facebook, LinkedIn, and Twitter. Users assume full responsibility for the implications of such linking.

Service Providers

Growth Loom engages trusted third-party providers for data storage, payment processing, and analytics. These providers only use your data as necessary to perform their services.

Legal Obligations

Growth Loom may disclose information to comply with legal requirements, such as subpoenas or court orders.

Marketing

You agree to allow Growth Loom to use your name and logo in marketing materials.

SMS Communication Policy

Growth Loom utilizes Application-to-Person (A2P) messaging for communications, adhering to the latest compliance standards, including the Telephone Consumer Protection Act (TCPA) and industry regulations.

Consent and Opt-In

Users must explicitly opt-in to receive SMS communications.Consent may be provided via online forms, verbal agreements, or text message replies.

Message Usage

SMS messages may include appointment reminders, service updates, marketing offers, and customer support.Message frequency will not exceed agreed-upon terms.

Opt-Out

Users may opt-out of receiving SMS communications at any time by replying with “STOP.” Opt-out requests will be processed promptly.

Data Security

Growth Loom implements encryption and other security measures to protect SMS data.User information is not shared with third parties for marketing purposes.

Data Retention and Deletion

Growth Loom retains personal data as long as necessary to provide the Services. Upon account deletion, data is removed from servers within a reasonable timeframe, though backup copies may persist temporarily.

Rights Under GDPR and CCPA

GDPR

For users in the European Union, Growth Loom complies with GDPR standards. You have the right to access, rectify, or erase your personal data and to restrict or object to its processing.

CCPA

California residents have the right to request information about the collection and use of their personal data. Requests can be submitted through the designated link.

Changes to Privacy Policy

Growth Loom reserves the right to amend this Privacy Policy at any time. Changes will be communicated via email and prominently posted on the website. Continued use of the Services after changes indicates your acceptance of the updated Policy.

Contact Information

If you have questions regarding this Privacy Policy, contact us at:

Email: [email protected]

Mail:
Growth Loom

99 E Main St Suite 200

Franklin, TN