Privacy Policy

1. Introduction

Growth Loom ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at growthloom.com (the "Site") or use our services.

Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or subscribe to our services
• Fill out forms on our Site (including contact forms, calculator tools, or demo requests)
• Subscribe to our newsletter or marketing communications
• Contact us via email, phone, or other communication channels
• Participate in surveys, promotions, or contests

This personal information may include:

• Name and business name
• Email address
• Phone number
• Mailing address
• Business information (industry, website, number of employees, etc.)
• Payment information (processed securely by third-party payment processors)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device identifiers and characteristics
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms, marketing partners, data providers, and public databases, to supplement the information we collect.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services: Including account creation, service delivery, customer support, and billing
• To communicate with you: Via email, SMS text messages, phone calls, and direct mail about our services, updates, offers, and promotional materials
• To personalize your experience: Tailoring content, recommendations, and marketing to your interests and needs
• To improve our Site and services: Analyzing usage patterns, conducting research, and developing new features
• To process transactions: Handling payments, invoicing, and order fulfillment
• To send marketing communications: Including newsletters, promotional emails, SMS messages, and direct mail campaigns about our services and special offers
• To comply with legal obligations: Meeting regulatory requirements and responding to legal requests
• To protect our rights: Preventing fraud, enforcing our terms, and protecting the security of our Site and services

4. Marketing Communications

We may use your contact information to send you marketing communications through various channels, including:

• Email: Newsletters, product updates, promotional offers, and educational content
• SMS/Text Messages: Service updates, special offers, and time-sensitive promotions
• Direct Mail: Physical mailings including promotional materials, catalogs, and special offers
• Phone: Follow-up calls, customer service, and promotional offers

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to SMS messages
• Contacting us at support@growthloom.com
• Calling us at (931) 465-3260

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (such as account notifications, billing information, and service updates).

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, SMS services, data analytics, customer support)
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
• Legal Requirements: When required by law, regulation, legal process, or government request
• Protection of Rights: To protect our rights, property, safety, or the rights of our users or others
• With Your Consent: When you explicitly authorize us to share your information

6. Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar tracking technologies to collect information about your browsing activities and to improve your experience on our Site.

Types of Cookies We Use:

• Essential Cookies: Required for the Site to function properly
• Analytics Cookies: Help us understand how visitors use our Site
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at support@growthloom.com or call (931) 465-3260. We will respond to your request within a reasonable timeframe and as required by applicable law.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

11. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@growthloom.com.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: