Refund Policy

1. Overview

Growth Loom is a month-to-month subscription. There are no contracts and no setup fees. You pay $297 per month (unless otherwise agreed in writing), and you can cancel at any time.

This Refund Policy explains how billing and refunds work. It should be read together with our Terms of Service.

2. Monthly Subscription Fees

• Subscription fees are billed monthly in advance on your billing date
• Each payment covers the following month of service
• Subscription fees are non-refundable once billed, except as described in the 30-Day Money-Back Guarantee below
• We do not prorate or refund partial months

3. Cancellation

You may cancel your subscription at any time by contacting us at support@growthloom.com or (931) 465-3260.

• Cancellation takes effect at the end of your current billing period
• You keep full access to the Services until that date
• You will not be charged again after cancellation
• No refund is issued for the remaining days in your current billing period

To avoid being charged for another month, please cancel before your next billing date.

4. 30-Day Money-Back Guarantee

If we do not help you capture at least one extra job in your first 30 days, we will refund your first month. No questions asked.

4.1 Eligibility

The guarantee is designed for established businesses. To be eligible, all of the following must apply:

• You are a new Growth Loom account claiming the guarantee on your initial signup
• You operate a functioning business that is currently serving customers
• Your business is actively receiving customer inquiries on a monthly basis (calls, forms, messages, or walk-ins)
• You have completed onboarding and your systems have been live for the 30-day period

The guarantee does not apply to startups, pre-launch businesses, or businesses that are not yet receiving regular customer inquiries. Our systems capture and convert demand you already have. If there is no existing demand to capture, the guarantee cannot be evaluated fairly.

4.2 How to Claim

• Contact support@growthloom.com within 30 days of your first billing date
• We may ask for basic information to confirm eligibility, such as recent inquiry volume
• Approved refunds cover your first monthly subscription payment only and are issued to your original payment method
• The guarantee does not apply to renewal months or optional add-on advertising spend

5. Billing Errors

If you believe you were charged in error, including a duplicate charge or a charge after a confirmed cancellation, contact us within 30 days of the charge. We will review the charge and refund any amount billed in error to your original payment method.

6. Questions

If you have any questions about this Refund Policy or your billing, please contact us: