Terms and Conditions

1. Introduction

Welcome to Growth Loom. These Terms and Conditions govern your use of our services and software. By accessing or using our services, you agree to comply with these terms.

2. Definitions

• "Services": Refers to all marketing services and software provided by Growth Loom, including AI Employee, Reviews, Messaging, Webchat, Payments, and YEXT Listings.
• "Client": Any individual or business utilizing Growth Loom's services.
• "User": Any individual who interacts with Growth Loom's services, including clients and their customers.

3. Services Provided

Growth Loom offers a suite of AI-powered marketing tools designed to help local businesses grow. Our services include:

• AI Employee: A 24/7 assistant that answers calls, messages, books appointments, and follows up on leads.
• Reputation Management: Automated online review management.
• Communications: A unified inbox for text, Facebook messages, Google messages, and more.
• Webchat: Tools to convert website visitors into leads and sales conversations.
• Payments: Simplified client invoicing and payment collection.
• Easy CRM: Customer relationship management tools to grow your audience and track leads.

4. User Obligations

• Eligibility: Clients must be at least 18 years old and have the legal capacity to enter into agreements.
• Account Responsibilities: Clients are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.

5. Fees and Payment Terms

• Pricing: Our pricing structure is detailed on our website or provided during the service agreement process.
• Payment Terms: Payments are due as specified in your service agreement. Late payments may incur additional fees.

6. Compliance with Laws

• A2P Messaging Compliance: Clients must comply with all relevant laws and regulations related to Application-to-Person (A2P) messaging, including obtaining proper consent from recipients and adhering to messaging guidelines.
• Data Protection: Clients are required to comply with data protection laws, including those related to the collection and use of personal data.

7. Intellectual Property Rights

• Ownership: All intellectual property rights related to Growth Loom's services and software are owned by Growth Loom. Clients retain ownership of their data.
• License: Clients are granted a non-exclusive, non-transferable license to use our software and services as per these terms.

8. Confidentiality

Confidential Information: Both parties agree to keep confidential any proprietary information received from the other party, except as required by law.

9. Limitation of Liability

• Disclaimers: Growth Loom provides services "as is" without warranties of any kind, to the fullest extent permitted by law.
• Liability Cap: Our liability is limited to the amount paid by the client for the services in question.

10. Termination

• Termination Conditions: Either party may terminate the agreement with prior notice as specified in the service agreement.
• Effects of Termination: Upon termination, clients must cease using our services, and any outstanding payments become due immediately.

11. Dispute Resolution

• Governing Law: These terms are governed by the laws of the state in which Growth Loom is incorporated.
• Arbitration Clause: Disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Amendments

Modification of Terms: Growth Loom reserves the right to modify these terms at any time. Clients will be notified of significant changes via email or through our website.

13. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: [email protected]
• Phone: (888) 964-0777

By using Growth Loom's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.