Terms of Service

1. Agreement to Terms

Welcome to Growth Loom. These Terms of Service ("Terms") govern your access to and use of the Growth Loom website located at growthloom.com (the "Site") and all related services, features, content, and applications offered by Growth Loom (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Services.

These Terms constitute a legally binding agreement between you and Growth Loom. We reserve the right to modify these Terms at any time, and your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. By using our Services, you represent and warrant that:

• You are at least 18 years of age
• You have the authority to bind any business or entity on whose behalf you are using the Services
• You will comply with all applicable laws and regulations
• All information you provide is accurate and truthful

3. Description of Services

Growth Loom provides business growth and marketing services designed for home service contractors, including but not limited to:

• Website development and hosting
• Call tracking and management systems
• AI-powered customer engagement tools
• Review automation and reputation management
• Marketing campaign management
• Analytics and reporting
• Customer support and consultation

The specific services provided to you will be outlined in your Service Agreement or subscription plan.

4. Account Registration and Security

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account credentials
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

You may not transfer, sell, or share your account with any other person or entity. We reserve the right to suspend or terminate accounts that violate these Terms or appear to be fraudulent or abusive.

5. Fees and Payment

5.1 Subscription Fees

Our Services are provided on a subscription basis at the pricing tier selected by you. The standard subscription fee is $297 per month, unless otherwise agreed in writing. Fees are subject to change with notice.

5.2 Payment Terms

• Subscription fees are billed monthly in advance
• Payment is due upon receipt of invoice or on your billing date
• You authorize us to charge your payment method on file automatically
• All fees are non-refundable unless otherwise stated in writing
• Late payments may incur additional fees and service suspension

5.3 Taxes

All fees are exclusive of applicable taxes. You are responsible for paying all applicable federal, state, and local taxes, duties, and other governmental charges.

5.4 Failed Payments

If a payment fails or is declined, we reserve the right to suspend or terminate your access to the Services until payment is received. You remain responsible for all fees incurred during the suspension period.

6. Cancellation and Termination

6.1 Cancellation by You

You may cancel your subscription at any time by contacting us at support@growthloom.com or (931) 465-3260. Cancellations will be effective at the end of your current billing period. You will retain access to the Services until the end of your paid period, but no refund will be issued for partial months.

6.2 Termination by Us

We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms
• Non-payment of fees
• Fraudulent, abusive, or illegal activity
• Harm to the Services or other users
• Discontinuation of the Services

6.3 Effect of Termination

Upon termination, your right to use the Services will immediately cease. We may delete your account data and any content associated with your account. Provisions of these Terms that by their nature should survive termination will survive, including payment obligations, warranty disclaimers, and limitations of liability.

7. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Services for any fraudulent or unlawful purpose
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any systems or data
• Transmit viruses, malware, or other harmful code
• Harass, abuse, or harm other users
• Impersonate any person or entity
• Collect or harvest user information without consent
• Use the Services to send spam or unsolicited communications
• Reverse engineer, decompile, or disassemble the Services
• Remove or alter any copyright, trademark, or proprietary notices

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Services, including all content, features, functionality, software, code, designs, graphics, logos, and trademarks, are owned by Growth Loom and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes only.

8.2 Your Content

You retain ownership of any content, data, or materials you provide to us ("Your Content"). By providing Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display Your Content solely for the purpose of providing the Services to you.

8.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Services, you grant us an unrestricted, perpetual license to use such feedback without compensation or attribution.

9. Warranties and Disclaimers

9.1 Service Performance

We strive to provide high-quality Services and will make commercially reasonable efforts to ensure the Services are available and functional. However, we do not guarantee that:

• The Services will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Services will be accurate or reliable
• The Services will meet your specific requirements
• Any errors or defects will be corrected

9.2 Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

9.3 Third-Party Services

Our Services may integrate with or rely on third-party services, platforms, or APIs. We are not responsible for the availability, accuracy, or functionality of third-party services, and we disclaim all liability related to such services.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GROWTH LOOM, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Loss of goodwill or reputation
• Cost of substitute services

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and whether or not we were advised of the possibility of such damages.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR $500, WHICHEVER IS GREATER.

11. Indemnification

You agree to indemnify, defend, and hold harmless Growth Loom, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of a third party
• Your Content or any materials you provide
• Any fraudulent or illegal activities

12. Dispute Resolution

12.1 Informal Resolution

Before filing a formal claim, you agree to first contact us at support@growthloom.com to attempt to resolve the dispute informally. We will work in good faith to resolve any issues.

12.2 Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Franklin, Tennessee, and the decision of the arbitrator shall be final and binding.

12.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis only and not as part of a class, consolidated, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Williamson County, Tennessee, and you consent to the personal jurisdiction of such courts.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services and cancel your subscription.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any Service Agreement, constitute the entire agreement between you and Growth Loom regarding the Services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

16. Contact Information

If you have any questions about these Terms or our Services, please contact us: